Talend Support Portal: How to set your Preferred Support Region

Talend Support Portal routes your tickets to Talend Support Teams based on your Preferred Support Region settings. This information assigns your request to a Talend Support Engineer available during your business hours. If the Preferred Support Region is not set, the Account Region is used, which isn't always accurate.

 

By default, the Preferred Support Region setting is blank or set to US (East Coast).

 

Setting your Preferred Support Region (steps only)

  1. Open your web browser and navigate to the Talend Support Portal.
  2. Click the Login button on the Manage Tickets tile, then enter your credentials to access the customer portal.
  3. Select Personal Info from the top menu bar.
  4. Select Edit to update the Edit Profile & Preferences.
  5. Select your region from the Preferred Support Region drop-down menu. Click Save.

 

Setting your Preferred Support Region (steps with screenshots)

  1. Open your web browser and navigate to the Talend Support Portal.

  2. Click the Login button on the Manage Tickets tile, then enter your credentials to access the customer portal.

    cusprefregion-01.png

     

  3. Select Personal Info from the top menu bar.

    cusprefregion-02.png

     

  4. Select Edit to update the Edit Profile & Preferences.

    cusprefregion-03.png

     

  5. Select your region from the Preferred Support Region pull-down menu. Click Save.

    cusprefregion-04.png

     

Version history
Revision #:
8 of 8
Last update:
‎08-09-2019 06:51 AM
Updated by: