TAC's email notification is not working as expected

Talend Version (Required)       6.x


TAC notification is not sending emails.
Additional Versions  
Product (Required) Data Integration
Component (Required) TAC
Problem Description

TAC's email notification (configured when a task fails) is not sending any mail after task failure, even though the TAC's SMTP is correctly configured: showing all green check-marks .


The following exception is found in TAC's technical log file at the time when a mail notification should have been sent:

ERROR NotificationExec - 
 at javax.mail.internet.InternetAddress.parse(InternetAddress.java:673) 
 at javax.mail.internet.InternetAddress.parse(InternetAddress.java:633) 
 at javax.mail.internet.InternetAddress.<init>(InternetAddress.java:111) 
 at org.talend.administrator.email.MailSender.sendHtmlMail(MailSender.java:45) 
 at org.talend.administrator.notification.NotificationExec.fireMail(NotificationExec.java:109) 
Problem root cause In TAC's SMTP configuration, both the Username and the From Address fields are left empty, as the SMTP mail server allows you to send mails with an anonymous user.
Solution or Workaround Enter a value either in the From Address field or in the Username field (don't leave them both empty).
JIRA ticket number  
Version history
Revision #:
4 of 4
Last update:
‎09-29-2018 12:12 AM
Updated by: