Five Stars ami
Five Stars

Urgent Help

I have raised a Talend support case #00083063

 

 

Need support on this ASAP please someone

 

 

5 REPLIES
Employee

Re: Urgent Help

Hi,

Please work through the support case to let the support engineer know about the urgency.  You can ask for the severity of the ticket to be increased to critical or blocker if needed.

Thanks,

Irshad

Five Stars ami
Five Stars

Re: Urgent Help

Hi , 

 

Its severity   level is high ,

 

Regards,

Amit

Five Stars ami
Five Stars

Re: Urgent Help

How can i edit to severity level to criticle ???

its not allowing me to  do so 

Employee

Re: Urgent Help

Put a note in the ticket and let the support engineers know. You should exchange with them in the ticket itself.

Five Stars ami
Five Stars

Re: Urgent Help

In the comment section , i wrote :"Please treat this ticket as criticle"

will it suffice ok?