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Unable to start TOS v5.5.1

Unable to start TOS 5.5.1 . Details:
OS: Win 7
JDK: 1.7
I am getting an error message "!SESSION 2014-07-24 16:39:59.426 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.7.0_60
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86_64
!ENTRY org.eclipse.equinox.app 0 0 2014-07-24 16:40:00.914
!MESSAGE Product org.talend.rcp.branding.tos.bigdata.product could not be found."
Attaching the entire error log file.
I have a single JDK installation, and the PAth variable is also set to point to this jdk/bin directory.
Thanks!
8 REPLIES
Moderator

Re: Unable to start TOS v5.5.1

Hi,
Is your JDK 32 bit or 64 bit? and OS? How did you start your talend studio? Did you double click TOS_DI-win-x86_64.exe(64 bit) or TOS_DI-win32-x86.exe(32 bit)?
Could you please paste your java environment variable into forum?
Best regards
Sabrina
--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
One Star

Re: Unable to start TOS v5.5.1

JDK and OS are 64 bit.
I tried starting with the 64 bit exe (TOS_BD-win-x86_64.exe)
Please find the screenshot attached.
I have also tried adding %JAVA_HOME% as the first entry in the Path variable, but i continue to get the same issue.

Thanks!
Moderator

Re: Unable to start TOS v5.5.1

Hi,
Here are my java environment variable(win7 64 bit, 1.7)
java_home:C:\Program Files\Java\jdk1.7.0_02
classpath:%JAVA_HOME%\lib\dt.jar;%JAVA_HOME%\lib\tools.jar;
Path:C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live;.;%JAVA_HOME%\bin;%JAVA_HOME%\jre\bin;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\;C:\Program Files\TortoiseSVN\bin;C:\Program Files\Java\jdk1.7.0_02\jre\bin\server;C:\Program Files (x86)\Windows Live\Shared

Is there any extra space or illegal character in your talend studio installation path?
Best regards
Sabrina
--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
One Star

Re: Unable to start TOS v5.5.1

Our environment variables are identical i believe.
I had placed the Talend directory under "Program Files" earlier and hence there was a white space involved. However, i now tried starting Talend OS after moving the directory to C:\ directory, but still get the same error. However, the error log file is now being placed under the /configuration directory under the TOS installation directory, as opposed to earlier when it was being placed in the "My Documents" directory.
Moderator

Re: Unable to start TOS v5.5.1

Hi,
We can not repro your issue. Would you mind reinstalling it in other disk D:\ in stead of C and make sure the installation path is not very long. 
Best regards
Sabrina
--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
One Star

Re: Unable to start TOS v5.5.1

I dont have a different disk partition. I have placed the taled directory in C:\ so my exe is now located at "C:\TOS_BD-r118616-V5.5.1" ,so its not really a long path. I have even tried testing the same with JDK 6.
Moderator

Re: Unable to start TOS v5.5.1

Hi,
Is there any Administrator permission in your C:\ directory? Is there any more error log which is <Talend Studio installation path>/workspace/.metadata/.log ?

Best regards
Sabrina
--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
One Star

Re: Unable to start TOS v5.5.1

I am logged in as an administrator user. I dont see the /workspace directory in my installation directory at all.