Open Studio Data Quality Error PTR_sizeof

[Brun]

Hi,

i have downloaded the open studio data quality ( TOS_DQ-20170510_1410-V6.4.0.zip)

I am running java 1.8 when i try to start the product using TOS_DQ-win-x86_64.exe i get an error message and the log output is as per below

https://pastebin.com/BJWeQ340

!ENTRY org.eclipse.osgi 4 0 2017-06-07 16:25:00.628
!MESSAGE Application error
!STACK 1
java.lang.UnsatisfiedLinkError: org.eclipse.swt.internal.C.PTR_sizeof()I
	at org.eclipse.swt.internal.C.PTR_sizeof(Native Method)
	at org.eclipse.swt.internal.C.<clinit>(C.java:24)
	at org.eclipse.swt.widgets.Display.<clinit>(Display.java:138)
	at org.eclipse.ui.internal.Workbench.createDisplay(Workbench.java:716)
	at org.eclipse.ui.PlatformUI.createDisplay(PlatformUI.java:162)
	at org.talend.dataprofiler.rcp.intro.Application.start(Application.java:59)
	at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
	at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:380)
	at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:235)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:648)
	at org.eclipse.equinox.launcher.Main.basicRun(Main.java:603)
	at org.eclipse.equinox.launcher.Main.run(Main.java:1465)

[xdshi]

Hello, What's OS you are using? Does this issue repro on other build version? Talend open studio for Data quality 6.3? Best regards Sabrina

[Brun]

Hi,

Apologies for the delay in response.

I am running Windows 7 Service Pack 1.

I have tried the prior version TOS_DQ-20161216_1026-V6.3.1 which has worked, would like to get latest version going also.

[xdshi]

Hi,

Could you please try to re-install your studio V 6.4 to see if it works? We suppose that your installation is incomplete.

Best regards

Sabrina