“Network is unavailable, please fix it” and unable to install 3rd party JAR files

Four Stars

“Network is unavailable, please fix it” and unable to install 3rd party JAR files

I have the same problem as the user in this thread: https://community.talend.com/t5/Installing-and-Upgrading/I-can-t-download-third-party-jar-Files/m-p/...


I get the “Network is unavailable, please fix it” error in V7 and V6.5. In V6.3, the error does not occur but I still get errors trying to download jar files (e.g. "java.lang.Exception: Download jcifs-1.3.0.jar failed!"). I also get a "; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator ... "unable to find valid certification path to request target". In V6, I get timeout errors trying to download the required JAR files.

 

java.lang.Exception: Download jcifs-1.3.0.jar failed!        at org.talend.librariesmanager.utils.DownloadModuleRunnable.downLoad(DownloadModuleRunnable.java:119)        at org.talend.librariesmanager.utils.DownloadModuleRunnable.run(DownloadModuleRunnable.java:68)        at org.talend.updates.runtime.model.TalendWebServiceUpdateExtraFeature.install(TalendWebServiceUpdateExtraFeature.java:96)        at org.talend.updates.runtime.engine.InstallNewFeatureJob.installFeature(InstallNewFeatureJob.java:74)        at org.talend.updates.runtime.engine.InstallNewFeatureJob.run(InstallNewFeatureJob.java:65)        at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)Caused by: java.net.SocketTimeoutException: Read timed out        at java.net.SocketInputStream.socketRead0(Native Method)        at java.net.SocketInputStream.socketRead(Unknown Source)        at java.net.SocketInputStream.read(Unknown Source)        at java.net.SocketInputStream.read(Unknown Source)        at sun.security.ssl.InputRecord.readFully(Unknown Source)        at sun.security.ssl.InputRecord.read(Unknown Source)        at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)        at sun.security.ssl.SSLSocketImpl.readDataRecord(Unknown Source)        at sun.security.ssl.AppInputStream.read(Unknown Source)        at java.io.BufferedInputStream.fill(Unknown Source)        at java.io.BufferedInputStream.read1(Unknown Source)        at java.io.BufferedInputStream.read(Unknown Source)        at sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)        at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)        at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)        at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)        at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)        at org.talend.librariesmanager.utils.nexus.NexusDownloader.download(NexusDownloader.java:106)        at org.talend.core.download.DownloadHelperWithProgress.download(DownloadHelperWithProgress.java:90)        at org.talend.librariesmanager.utils.nexus.NexusDownloadHelperWithProgress.download(NexusDownloadHelperWithProgress.java:63)        at org.talend.librariesmanager.utils.DownloadModuleRunnable.downLoad(DownloadModuleRunnable.java:104)

 

Moderator

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Hello,

Are you behind proxy? Is your network connection OK with you? Have you ever met !MESSAGE Connection to https://update.talend.com/Studio/tos/ failed .... issue from your end?

Best regards

Sabrina

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

This is a corporate network issue as I am able to download third party (optional and required) from home on the same machine.

 

https://update.talend.com/Studio/tos/7.0.1/p2.index is not accessible for me on any network. Is this a valid address?

 

I assume there's a proxy involved and/or we are blocking it. What's the end point that needs to be allowed?

Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Any update? 

Moderator

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Hello,

Could you please let us know if this topic https://community.talend.com/t5/How-Tos-and-Best-Practices/Getting-Talend-Open-Studio-internet-conne...is helpful for you?

Best regards

Sabrina

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Yes -- I even commented in the thread .No help.

 

What URL does Talend look for the 3rd party?

Moderator

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Hello,

Are you able to reach out talend-update.talend.com? Actually, Talend Studio tries to download these additional modules from talend-update.talend.com/nexus. Did you bypass your firewall through a proxy? http/https proxy or socks?

Are you using talend subscription solution?Have you already created a case on talend support portal?

Bestr egards

Sabrina

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

I am able to access  talend-update.talend.com and talend-update.talend.com/nexus via web browser. I am looking into the firewall/proxy question on my end. Anything else I can check while I wait for a response?

Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

My company was intercepting the certificate at http://www.talend.com. Networking removed the intercept and I am able to download the JAR / modules for V6.5 using the "Install Additional Packages" function within the "Help" menu but V7.0 still fails with the error below. If I attempt to perform a function that requires a download such as create IBM DB2 connection, both V6.5 and V7.0 bring up the "List of modules not installed for current operation" dialog box but the "Download and install all modules available" button is disabled. We are moving in the right direction as the "Install Additional Packages" works for V6.5 so my company is allowing the communication but something is still not right on the Talend side.

 

java.lang.Exception: Download apache-curator-2.6.0.pom failed!
at org.talend.librariesmanager.utils.DownloadModuleRunnable.downLoad(DownloadModuleRunnable.java:136)
at org.talend.librariesmanager.utils.DownloadModuleRunnable.run(DownloadModuleRunnable.java:77)
at org.talend.updates.runtime.model.TalendWebServiceUpdateExtraFeature.install(TalendWebServiceUpdateExtraFeature.java:96)
at org.talend.updates.runtime.engine.InstallNewFeatureJob.installFeature(InstallNewFeatureJob.java:74)
at org.talend.updates.runtime.engine.InstallNewFeatureJob.run(InstallNewFeatureJob.java:65)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Caused by: java.io.IOException: Error resolving artifact org.apache.curator:apache-curator:jar:2.6.0: Could not find artifact org.apache.curator:apache-curator:jar:2.6.0 in central (http://repo1.maven.org/maven2/)
at org.ops4j.pax.url.mvn.internal.AetherBasedResolver.resolve(AetherBasedResolver.java:630)
at org.ops4j.pax.url.mvn.internal.AetherBasedResolver.resolve(AetherBasedResolver.java:573)
at org.ops4j.pax.url.mvn.internal.AetherBasedResolver.resolve(AetherBasedResolver.java:548)
at org.ops4j.pax.url.mvn.internal.AetherBasedResolver.resolve(AetherBasedResolver.java:523)
at org.talend.core.nexus.TalendMavenResolver.resolve(TalendMavenResolver.java:87)
at org.talend.librariesmanager.model.service.LocalLibraryManager.resolveJar(LocalLibraryManager.java:401)
at org.talend.librariesmanager.utils.nexus.NexusDownloadHelperWithProgress.download(NexusDownloadHelperWithProgress.java:78)
at org.talend.librariesmanager.utils.DownloadModuleRunnable.downLoad(DownloadModuleRunnable.java:121)
... 5 more

Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Any update? I still can't use Talend...

 

Summary below:

 

V6.5 can download JAR files from Help\Install Additional Packages function but the "List of modules not installed for current operation" dialog box's "Download and install all modules available" button is disabled

 

V7.0 shows the JAR files from Help\Install Additional Packages function but fails with "java.lang.Exception: Download apache-curator-2.6.0.pom failed!" error during download but the "List of modules not installed for current operation" dialog box's "Download and install all modules available" button is disabled

 

I am getting different results for different Talend versions. Help.

Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

I tried 6.2 and no luck. Does it matter if I am an Enterprise user? I can't wait days between responses...

Moderator

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Hello,

Sorry for our silence. We do our best to answer as many posts as possible.

Corporate firewalls are always very tricky as it depends on each company. Is there any update for your issue?

Best regards

Sabrina

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Hi Sabrina,

 

No, I haven't received an update from Talend Support yet. Please see above where I am able to download resources but have other issues that are also different based on various Talend versions I use.

 


@xdshi wrote:

Hello,

Sorry for our silence. We do our best to answer as many posts as possible.

Corporate firewalls are always very tricky as it depends on each company. Is there any update for your issue?

Best regards

Sabrina


 

Four Stars fxd
Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Same problem here with the optional packages; and actually there is no apache-curator in https://repo1.maven.org/maven2/archetype-catalog.xml

 

Four Stars fxd
Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Why can't I delete my own comments/postings?

 

Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files


@sagosto wrote:

Hi Sabrina,

 

No, I haven't received an update from Talend Support yet. Please see above where I am able to download resources but have other issues that are also different based on various Talend versions I use.

 


@xdshi wrote:

Hello,

Sorry for our silence. We do our best to answer as many posts as possible.

Corporate firewalls are always very tricky as it depends on each company. Is there any update for your issue?

Best regards

Sabrina


 


Hi Sabrina,

 

Still no update from Talend support on this issue.

Moderator

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Hello,

Sorry for delay!

Could you please let us know support case id? We will check it with our support team later.

Best regards

Sabrina

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Community Manager

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Hi @fxd

 

Contact one of the admin via private message when you want a message to be removed. The issue being that this can remove some context to a thread, we tend to dissuade users from doing that.

 

Cheers, 

Elisa

Four Stars fxd
Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Sorry, I don't have a support case ID, I'm using the open source version.

But (at least for me), this seems to have been an transient problem, it didn't happen again.

 

Checking just now, "Install new software" offers a checkbox to install optional packages, checking it an clicking "Finish" results in some progress bar activity, but nothing else (no request to restart or anything else).

Retrying "Install new software" after this does not offer  a checkbox to install optional packages.

 

I attached the support log.

 

Community Manager

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

@sagosto
If you're an enterprise user as you claimed to be, please open a Support case on the Support portal: https://login.talend.com/support-login.php
We couldn't find any support case ID on your email/username.
@fxd
We'll look to your logs shortly. But already have you tried to pause your anti-virus (as a first step)? 
Elisa

Four Stars

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

@esabot
Thanks for the response but I escalated directly to our Talend account manage instead of using this avenue.
Moderator

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files

Hello FXP,

From your attached log, we see that you are getting some BundleExceptions 'Could not resolve module' when you are trying to install 3rd party JAR files in your talend open studio for ESB studio.

Please ensure proper version of JDK is installed. For v6 of Talend products JDKv1.8 is required instead of JRE. If that requirement is met, ensure JDK bin is included in your PATH environment variable and is being reached.

Let us know if it helps.

Best regards

Sabrina

 

 

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Community Manager

Re: “Network is unavailable, please fix it” and unable to install 3rd party JAR files


@sagosto wrote:
@esabot
Thanks for the response but I escalated directly to our Talend account manage instead of using this avenue.

Allright. Feel free to give me the name of your Talend account manager via PM? Tkx.