Five Stars

I can't download third party jar Files

Hi,

 

I have researched this issue some and found this previous thread: https://community.talend.com/t5/Installing-and-Upgrading/not-able-to-download-jars-in-TOSBD-6-5-vers...

 

I've followed all the steps to add the talend-update.talend.com:443 to the proxy whitelist.  I've signed into my exchange account.  I've restarted TOS as administrator and I still cannot get an actual download and install button for any of the external jar files.

 

What's more is that the typical jar installation wizard that would typically run at start-up of TOS_DI doesn't even initiate.  I'm trying to get my TOS_DI 7.0.1.20180411_1414 instance running on a new work computer.  I've imported all of my relevant workspaces but when I try to modify any of them - I can't because none of the appropriate jar files have been installed.  When I attempt to follow these steps - I cannot get the actual "Download and Install" button to show up - it's always greyed out or just gives me the icon to navigate my local file system.


Any help?

 

Talend_network.PNGUpdate URL added to proxy whitelisttalend_exchange.PNGSigned into Exchange AccountTalend_Plugin.PNGStill can't download and install jar files

 

Thanks,

Darin

21 REPLIES
Moderator

Re: I can't download third party jar Files

Hello,

Could you please check if the glazedlists_java15-1.9.0.jar lib is showing in the modules view as "installed"? Is this jar file located in your <TalendStudioInstallationPath>plugins\org.talend.libraries.nattable.glazedlist_x.x.x.20180xxxx_xxxx\lib folder?

Best regards

Sabrina

 

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Five Stars

Re: I can't download third party jar Files

@xdshi 

 

It is not in that directory, no (see the image below).  But for this 1 .jar file - I downloaded it manually from the nexus site and uploaded it to the C:\Talend\TOS_DI-20180411_1414-V7.0.1\TOS_DI-20180411_1414-V7.0.1\configuration\.m2 path and manually assigned it to the module list.  So - the modules now show it is installed but it's only because I did that manually.  I only did that for this 1 because there will be literally thousands that need installed if I can ever figure out why this isn't functioning.

 

I also tried to unzip Talend 7.0.1 on a totally different machine, and I have the same problem there.  The application that would normally identify all missing, required modules doesn't run.  When you run the Help -> Install Additional Packages -> it doesn't identify any available features at all (see below).

 

Additionally, on the alternate machine, I did unzip Talend 6.3.2 the same way that I did 7.0.1 with 7Zip to C:\Talend6 and that version of the application runs this external module fine and installed all the required 3rd party files in that versioned directory.

 

This definitely seems like a bug with the 7.0.1 executable.

talend_AddtlPack.PNGtalend.PNG

Moderator

Re: I can't download third party jar Files

Hello,

Did you download TOS_DI-20180411_1414-V7.0.1.zip file from https://www.talend.com/products/data-integration/data-integration-open-studio/?_ga=2.164473407.16804...

Best regards

Sabrina

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Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Five Stars

Re: I can't download third party jar Files

@xdshi,

 

I actually downloaded from the 'Other Releases' page which is linked on the page your provided:

 

https://www.talend.com/products/data-integration/data-integration-manuals-release-notes/?_ga=2.10685...

 

I would hope that there wouldn't be versions that just flat out don't work on that page...

 

Thanks,

Darin

Moderator

Re: I can't download third party jar Files

Hello,

The 'Other Releases' page works as well as "Download page".

Here is a specific use case shared on forum:https://community.talend.com/t5/How-Tos-and-Best-Practices/Getting-Talend-Open-Studio-internet-conne...

So far, we cannot repro this issue on window 10, talend v7.0.1 from our side.

est regards

Sabrina

 

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Moderator

Re: I can't download third party jar Files

Hello,

The 'Other Releases' page works as well as "Download page".

Here is a specific use case shared on forum:https://community.talend.com/t5/How-Tos-and-Best-Practices/Getting-Talend-Open-Studio-internet-conne...

So far, we cannot repro this issue on window 10, talend v7.0.1 from our side.

est regards

Sabrina

 

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Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Five Stars

Re: I can't download third party jar Files

Thanks @xdshi that sounds promising.

 

The issue that I have is that I have absolutely zero knowledge of exporting certs.  And is that user referencing the certs from  talend-update.talend.com:443 ?  Or some other site?  

 

If I can figure out how to export the proper certs then I can follow the method to import them but having never done that seems a stretch for me but I'll see what I can do.

 

Darin

Moderator

Re: I can't download third party jar Files

Hello,

Have you tried to open talend.com in browser(IE), click on cert info and export the cert files to see if it is OK with you?

Best regards

Sabrina

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Five Stars

Re: I can't download third party jar Files

@xdshi - I just did, yes.

 

The cert info for talend.com and the Nexus site (https://talend-update.talend.com/nexus) with the jar files has been approved/signed by our certificate authority according to Internet Explorer.  

When I try to open TOS_DI_7.0.1 and then try to launch the "Install Additional Packages" menu option from the Help menu - It doesn't do anything.  I checked the log in <Install Directory>\workspace\.metadata\.log and there is this message:

 

!MESSAGE Connection to https://update.talend.com/Studio/tos/7.0.1/p2.index failed on sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target. Retry attempt 0 started

 

When I try to navigate to that site I get an 404 Not Found error:

Talend_404.PNG

 

If I try to just get to the base website : https://update.talend.com/ then I get this:

 

base_nexes.PNG

 

 

 

 

I don't know if this is helpful or not but something isn't working properly.

 

Thanks,

Darin

Four Stars

Re: I can't download third party jar Files

Were you able to resolve the issue? I am also running into same issue,i did the follow the steps Provided in the link even that is not helpful.

https://community.talend.com/t5/How-Tos-and-Best-Practices/Getting-Talend-Open-Studio-internet-conne...

Five Stars

Re: I can't download third party jar Files

I have not been able to get TOS DI 7.0.1 operational in any environment due to that error I get from the logs:

!MESSAGE Connection to https://update.talend.com/Studio/tos/7.0.1/p2.index failed ....

 

I have had to get everything running in 6.3.2 as a workaround.  My internal server infrastructure team has indicated that there's nothing we can do because we can't get to the update.talend.com site outside of our firewall either to retrieve certs.  

 

I'm, personally, at a loss for how to proceed to get TOS DI 7.0.1 running.

 

Sorry...

 

Moderator

Re: I can't download third party jar Files

Hello,

Please feel free to create a workitem jira issue on talend bug tracker. Our developer will check it to see if there is a way to let you get to the update.talend.com site outside of our firewall or to retrieve certs. 

Best regards

Sabrina

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Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Four Stars

Re: I can't download third party jar Files

@DarinBob - First, I am sorry you went through this because I just went through it and it wasn't pleasant. Thank you as this really helped me.

 

Please let me know if I should create a separate thread. I wasn't sure given how similar our issues are.

 

I downloaded V7 and V6.5 and have the *EXACT* issues as @DarinBob but V6.3 does not have the "Network is unavailable, please fix it". However, I still get the following errorr whenever I download any 3rd party JAR files:

 

java.lang.Exception: Download jcifs-1.3.0.jar failed!
	at org.talend.librariesmanager.utils.DownloadModuleRunnable.downLoad(DownloadModuleRunnable.java:119)
	at org.talend.librariesmanager.utils.DownloadModuleRunnable.run(DownloadModuleRunnable.java:68)
	at org.talend.updates.runtime.model.TalendWebServiceUpdateExtraFeature.install(TalendWebServiceUpdateExtraFeature.java:96)
	at org.talend.updates.runtime.engine.InstallNewFeatureJob.installFeature(InstallNewFeatureJob.java:74)
	at org.talend.updates.runtime.engine.InstallNewFeatureJob.run(InstallNewFeatureJob.java:65)
	at org.eclipse.core.internal.jobs.Worker.run(Worker.java:54)
Caused by: java.net.SocketTimeoutException: Read timed out
	at java.net.SocketInputStream.socketRead0(Native Method)
	at java.net.SocketInputStream.socketRead(Unknown Source)
	at java.net.SocketInputStream.read(Unknown Source)
	at java.net.SocketInputStream.read(Unknown Source)
	at sun.security.ssl.InputRecord.readFully(Unknown Source)
	at sun.security.ssl.InputRecord.read(Unknown Source)
	at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)
	at sun.security.ssl.SSLSocketImpl.readDataRecord(Unknown Source)
	at sun.security.ssl.AppInputStream.read(Unknown Source)
	at java.io.BufferedInputStream.fill(Unknown Source)
	at java.io.BufferedInputStream.read1(Unknown Source)
	at java.io.BufferedInputStream.read(Unknown Source)
	at sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)
	at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
	at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(Unknown Source)
	at org.talend.librariesmanager.utils.nexus.NexusDownloader.download(NexusDownloader.java:106)
	at org.talend.core.download.DownloadHelperWithProgress.download(DownloadHelperWithProgress.java:90)
	at org.talend.librariesmanager.utils.nexus.NexusDownloadHelperWithProgress.download(NexusDownloadHelperWithProgress.java:63)
	at org.talend.librariesmanager.utils.DownloadModuleRunnable.downLoad(DownloadModuleRunnable.java:104)

 
I updated the proxy similar to the OP. I also get a "; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator ... "unable to find valid certification path to request target". 

 

Moderator

Re: I can't download third party jar Files

Hello,

All TOS config.ini have now the update site for https and  all the new licenses generated should now contain https only.

Could you please try to these steps?

Let us know if it is OK with you.

Best regards

Sabrina

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Five Stars

Re: I can't download third party jar Files

@xdshi,

 

I performed this config file change and I have seen no material changes in the execution of TOS 7.0.

 

The process to download and install external, required and/or option .jar files still does not execute properly.  Performs the same as prior to this config file change.

 

config_ini.PNG

 

Thanks,

Dairn

 

 

Moderator

Re: I can't download third party jar Files

Hello,

Are you going with http/https proxy or socks?

Best regards

Sabrina

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Five Stars

Re: I can't download third party jar Files

@xdshi

 

I do not have proxy or socks configured.

 

I do not have proxy or socks configured in the 6.3.2 instance either and everything works fine with that version (same when I was using 6.0 and 6.1).

 

talend_network.PNG

Moderator

Re: I can't download third party jar Files

Hello,

Are you out of proxy server? Did you set any firewall rules in your machine? Could you please try to add 

talendforge.org / port: 80
and talend-update.talend.com / port: 443 into the whitelist to see if it works?

For talend-update.talend.com,  we use it to download the third party libraries and for talendforge.org, it is used for the licenses displayed in the studio when the user accept them for the first time.

Best regards

Sabrina

 

 

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Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Moderator

Re: I can't download third party jar Files

Hello DarinBob,

We will appreciate it a lot if you could give us some feedback about your issue.

Best regards

Sabrina

--
Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Five Stars

Re: I can't download third party jar Files

@xdshi

 

I'm sorry.

 

I had to rollback to version 6.3 instead of trying to figure out why 7.0 doesn't work.

 

You can see in my screenshot above what my network connection settings are currently.  I've white listed the talend-update.talend.com / port: 443 already as you can see in the screenshot.

 

I don't have SOCKS or HTTPS proxies configured.

 

I can't spend all this time trying to get this working when everything works fine in prior versions.  I'm just going to continue to use 6.3 because 7.0 does not appear to function in the same manner as 6.x.

 

It's too bad that Talend has this issue but I can't spend a lot of time troubleshooting.

 

Darin

Moderator

Re: I can't download third party jar Files

Hello Darin,

We will try our best to solve this issue on v 7.0.1.

From your screenshot, you are not working behind a network proxy, actually. It's not necessary to whitelist the talend-update.talend.com / port: 443. It will be used for users who are working behind a network proxy.

Thank you for taking time out of your busy schedule to give us your feedback.

Best regards

Sabrina

 

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Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.