You are using a certain number of DI users, but your license allows fewer

Overview

After applying a new license to an existing or migrated environment, this message is displayed in the Talend Administration Console (TAC): You are using # DI users, but your license allows only #, please contact your account manager

 

0DIUser-DQUsers.png

 

Environment

This behavior occurs in version 5.x.

 

Symptoms/Description

AdministatorRight.png

This error may occur if you have previously created some user(s) of type Data Integration / ESB, with a license allowing DI user(s). But after changing the license, the number of DI user(s) may have been reduced.

 

Check in the TAC / license View: the Available users area shows the number of users created in the current active licenses, as well as the sum of users allowed in these active licenses. If the type and/or number of available users has changed after a license change, you may get the message: You are using # DI users, but your license allows only #, please contact your account manager. Until this message is resolved, TAC will not function properly.

 

Resolution

In this case please check the definition of your license in the view:

TAC > license

and change the type of existing user(s) to fit to the new license characteristics.

 

Important Note: the Data Integration / ESB type is included in the Data Quality One.

Version history
Revision #:
11 of 11
Last update:
‎02-24-2019 11:06 PM
Updated by:
 
Labels (1)
Comments
Four Stars
Hi I am getting the same error but the difference is in I am getting the error in the TAC login screen itself. So I am not able to login and delete the extra users. I am using Talend 6.4.1. Is there any other way to delete the extra users so that the remaining users can login? Thanks
Community Manager

Hi @kartikdharia,

Sorry for the delay in replying. If this is still an issue, please post your question on one of the Community forum boards, and a Talend employee or another customer will help you.

Thanks,

Alyce

Four Stars
Thank you ! No I have managed to the delete the users from backend but something Talend folks should take into consideration when license expires.
Four Stars

Hi,

Could you please help me with the process how you managed to delete the user from the backend,

Community Manager

Hi @Ramesh142,

 

Please ask your question on the appropriate Community discussion forum, where you will get help from Talend staff and other users. If you need further assistance, please contact Talend Support.

 

Thank you,

Donna

Four Stars

Hi @Ramesh142 

Please find below the steps for the deleting from backend

 

You will need access to the TAC Server and access to  SQL server  (or the database which you have selected while configuring the TAC).

 

In my case it was SQL Server and when you login using Admin id , you will find the database as "talend_admin" . Within that database, there will be a table called "Users" and you can identify the user which needs to be deleted

 

You can either do a soft delete by updating the "Deleted" column to 1 or do a hard delete by deleting the entire row. I did the soft delete to keep the history of the changes done by the user.

 

Hope the above steps helps

 

Thanks

Kartik Dharia