Installer stops with a renaming Error

Overview

The Installer stops with the message:


Error renaming C:/Talend/5.5.1/tac/apache-tomcat-6.0.35 to C:/Talend/5.5.1/tac/apache-tomcat the application will exit now

or


Error renaming ...\jobserver\Talend_Jobserver_... to ...jobserver\agent

 

Environment

This error can occur with the Installer 5.3.x, 5.4.x , 5.5.x.

 

Symptoms/Description

In the first installation window, the user picks another folder name for the TAC (or the jobserver). You have verified that the installer is running with administrator rights.

screenshot.54.png


Or


screenshot.77.png


There was no specific error in the bitrock.log (Installer log files).

We asked this user to launch the installer again with the --debugtrace option:


<installer.run> --debugtrace /tmp/debug.txt

The analysis of the result debug file shows that the error is:

 

Error renaming "C:/Talend_5.5.1/tac/apache-tomcat-6.0.35" to "C:/Talend_5.5.1/tac/apache-tomcat": permission denied

 

Resolution

The anti-virus software prevents the installation to progress. After deactivating the scanner, the installation was successful.

Version history
Revision #:
15 of 15
Last update:
‎04-13-2017 07:20 PM
Updated by: