Five Stars

Unableto download Hybrid Studio License from TIC

tl;dr  Able to login to TIC website, but same credentials fail when trying to download a license from TIC

 

I have a teammate who just installed Hybrid Studio 6.5.1.  Starting Studio for the first time, she gets to the pop-up that downloads the license.  Setting the Cloud Server to [US Cloud], she enters her username and password.. About 10 seconds later, popup appears with the error that the username or password is invalid.  Same user name and password works when she logs in the TIC website.

 

Checked her credentials, she has [Operator], [Integration Cloud Administrator'] and [Integration Developer] and she has access to the requisite GIT projects.

 

Had her look for the Studio log file, $workspace/.metadata/.log , it doesn't exist. 

 

We changed her password.  Works with the TIC website, still fails for studio.

 

Any suggestions?

 

-mike

 

-mike
1 ACCEPTED SOLUTION

Accepted Solutions
Five Stars

Re: Unable to download Hybrid Studio License from TIC

Deleting and recreating the account in the TIC resolved the issue. 

 

Venkata in Talend Support was a great help in eliminating possible causes. 

 

 

-mike
3 REPLIES
Moderator

Re: Unableto download Hybrid Studio License from TIC

Hello,

Have you already created a case on talend support portal for remote assistance through support cycle with priority?

Best regards

Sabrina

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Don't forget to give kudos when a reply is helpful and click Accept the solution when you think you're good with it.
Five Stars

Re: Unable to download Hybrid Studio License from TIC

Case 00108054 submitted

-mike
Five Stars

Re: Unable to download Hybrid Studio License from TIC

Deleting and recreating the account in the TIC resolved the issue. 

 

Venkata in Talend Support was a great help in eliminating possible causes. 

 

 

-mike