Data Prep Portal is not coming up

Highlighted
Employee

Data Prep Portal is not coming up

HI All,

 

I am able to install data prep successfully.  data prep service is running but when try to access portal it hung.

 

Please see attached screenshot for more details.

 

Tried to increase the Xmx to 8 GB still same issue

Highlighted
Moderator

Re: Data Prep Portal is not coming up

Hi,

 

Which version are you running? 2.0 or 2.1?

 

Can you send the log and configuration files (respectively data/logs/app.log and config/application.properties)?

 

My first guess would be "public.ip in application.properties is not properly set".

 

Cheers,

 

Gwendal

Highlighted
Employee

Re: Data Prep Portal is not coming up

Issue resolved, once I changed to IP address instead of localhost. But why localhost is not working, thats bit wierd..

Highlighted
Employee

Re: Data Prep Portal is not coming up

Sometimes people change what "localhost" is pointing to in their /etc/hosts (or the Windows equivalent).

Can you try a "ping localhost"?
Highlighted
Employee

Re: Data Prep Portal is not coming up

ping localhost

 

result will ping to 127.0.0.1

 

is that the reason ?

Highlighted
Employee

Re: Data Prep Portal is not coming up

So "ping localhost" pings "127.0.0.1", that's good and expected Smiley Happy

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